Our Current Vacancies
Do you have the skills and passion we're looking for?
Our Current Vacancies
Head of Customer Service
Full Time 37.5 hours, 9am-5.30pm Monday to Friday
Great customer service has always been at the heart of what we offer our customers at PenCarrie. With the expectations of an outstanding customer service experience increasing at pace we are recruiting for a Head of Customer Service to rapidly evolve our service experience and embed a culture of customer-centricity so that this remains a clear point of difference for the company.
As Head of Customer Service you will provide strategic and operational leadership of the customer service function at PenCarrie to deliver outstanding, evolving experiences that exceed customer expectations, leverage the latest technology, profitably, meet business goals and provide a point of difference for PenCarrie.
On a day-to-day basis you will work collaboratively with the supervisors to develop a team that always goes that extra mile to help our customers to succeed. You will ensure that they have the hard and soft skills to provide a consistent experience that influences the way customers connect with PenCarrie to drive customer satisfaction, NPS and profitable growth.
This role can benefit from our hybrid working policy which requires three days minimum working in our office in Willand and up to two days working from home, however four or five days on site is also welcome.
Please download the full job description to see main responsibilities and experience required including: evolving a customer service offering in collaboration with the Head of Customer Experience, that aligns with the company's goals and objectives; engaging the hearts and minds of our team to go the extra mile for our customers and establishing and nurturing a proactive, responsive, empowered, customer-led culture in a team who love their jobs and ensuring the consistent delivery of an outstanding customer service experience.
To apply please email a CV and covering letter to: [email protected]
*Please note we are working with an external agency to recruit for this role, so it is important that CV’s and covering letters are sent directly to the email address above.
Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.
You will be required to live within a commutable distance of Willand (EX15 2QW) in order to apply for this role.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
Digital Product Owner (Maternity Cover - 12 month fixed term contract)
Full Time 37.5 hours, 9am-5.30pm Monday to Friday
The Digital Team are responsible for an ecommerce website with over 4,000 products and several digital tools & features which help our customers better serve their customers.
In this newly developing role, as the digital SME for your product, you’ll be responsible for delivering an industry leading online customer experience to improve key metrics for the business, across our ecommerce site and B2B tools. You will also be involved in website maintenance and back-office projects to improve operational efficiency by helping internal teams achieve their goals.
Day to day, you will be collaborating with a team consisting of Project Managers, Analysts, Developers, UX designers & Marketing executives to deliver high quality customer experiences. The right candidate will have an analytical mindset and proven experience with Agile, Scrum, Confluence, JIRA or other similar tools and methodologies.
This role can benefit from our hybrid working policy which requires three days minimum working at our offices in Willand and up to two days working from home. However four or five days on site is also welcome, especially during a six month probation period.
Please download the full job description to see main responsibilities and experience required including: developing and maintaining a roadmap prioritising features and enhancements; leading the discovery process through market research and user analysis; taking a lead role in the development team and ensuring you provide customer voice when making valuable decisions; and many more collaborative and innovative solutions to meet and enhance UX needs.
Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.
You will be required to live within a commutable distance of Willand (EX15 2QW) in order to apply for this role.
Ready to Apply?
Email your CV and covering letter to [email protected] and show us what makes you the perfect fit. Be sure to say which role you’re applying for.
