Full Collection Pro

• Who has access to Full Collection Pro?

  The Primary User automatically has access to Full Collection Pro, and they can update permissions to grant or remove access to other users on an account. If you don’t have access, contact your Primary User to request this.  
   
  To find out the Primary User on your account or to access Users to update permissions, click here.

• Who can make changes to Full Collection Pro?

  Anyone the Primary User has given Full Collection Pro permissions to. You can check users' permissions here.

• How do I restrict who can make changes to Full Collection Pro?

  Simply toggle on or off the users you wish to grant or remove permissions here. Only users with ‘user management’ privileges can change permissions. 
   

• I have multiple websites. Can I have a Full Collection Pro for each site?

  Absolutely! You can create multiple catalogue-websites, each with their own unique URL, branding and logo. Head over to Full Collection Pro, in the My account area to start creating your new catalogue-websites.

• I want to use my own pricing. How do I do this?

  Our Digital Team are hard at work developing new functionality so that you can use your own custom pricing. Be the first to hear when custom pricing is ready, by making sure you’ve opted into our marketing emails here.

• I’ve hidden a product category but some of the products are still appearing. Why is this?

  Hiding any of the product categories will remove them from the main menu only, the individual products will still be shown on your catalogue-website via brands, product types and products. You can easily manage individual products and brands, by heading to Products & categories in your Full Collection Pro admin area. Simply use the toggles to turn off the products or brands you want to hide.  
   

• Do I need technical support to use Full Collection Pro?

  Not at all, Full Collection Pro has been created with both advanced and novice users in mind. Simply, use the Quick start guide, in the admin area, to get the basics of your catalogue-website set up in minutes. You can make changes to anything you set up in the quick start guide in the Full Collection admin area later.

• What do I do if I need help?

  Can’t find the answer you need here? Our helpful and friendly Customer Service team are always ready to help and are available 8.30am – 6pm, Monday – Friday. Of course, if you’d rather drop us an email, our [email protected] email is monitored throughout the day too!

• Why do you provide cookie, privacy, and website terms of use policies?

  If your website has visitors from the UK or EU as part of GDPR you will need to include policy pages. We’ve provided some basic content to help you get started, but you must review this to ensure it meets the needs of your business. 
   

• I can't see my Enquiry basket when previewing. Why is this?

  The Enquiry basket isn’t visible when previewing your Full Collection Pro catalogue-website. You’ll need to publish your catalogue-website to be able to view it. If you can’t see it when your catalogue-website is published, please check that you’ve published the Enquiry basket in Pages in the Full Collection Pro admin area.

• I’ve made changes in the Full Collection Pro admin area but they’re not showing on my site.

  When you make changes in some areas of the Full Collection Pro admin area, you need to click the 'Save Changes' button at the bottom of the page for these to be applied to your catalogue-website.