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- Ordering
How can we help?
Most common support topics
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Payments & Credit Control
- Where do I find my customer account code?
- How do I apply for a credit account?
- How do I store a card on my account?
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Deliveries
- What's your Next Day carriage charge?
- What's the cut-off time for 1-2 days delivery?
- What's the minimum spend for free carriage?
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Returns
- How long have I got to return items?
- What are the costs involved in returning items?
- I've changed my mind. What are the costs involved in returning my items?
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Marketing
- Do you have any marketing materials I could use?
- How do I get high-res images?
- Can I get Point Of Sale materials for my showroom?
Ordering
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Yes, you can order online 24/7 as long as your account is within its credit and payment terms. See our terms and conditions for more details.
Please remember, online order cut-off times vary throughout the year, check the Homepage, Service Updates or Order Centre for updates.
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You can order by phone up until 6pm Monday to Friday, for next working day delivery. Please call 0800 252248.
Please remember, online order cut-off times vary throughout the year, check the Homepage, Service Updates or Order Centre for updates.
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Your items are reserved automatically as you add them to your order. Choose the items you want, click 'Reserve' and they're yours.
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Yes, you can. Simply call us on 0800 252248 and start building your order.
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Your stock is reserved automatically as you build your order. It’s ok to hold stock until the following day if your customer hasn’t yet confirmed, but we'd appreciate you removing any unconfirmed items as soon as you're able to so as not to prevent stock being available for other customers. Depending on demand, we can, at our discretion, remove stock from orders that remain unconfirmed after 48 hours.
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Not at the moment. However, if you have a list of garments that you'd like to know the Pantone reference for, we can get these for you. Just call our Customer Service team on 0800 252248 or email [email protected] and we'll get right on it.