How can we help?
Most common support topics
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Payments & Credit Control
- Where do I find my customer account code?
- How do I apply for a credit account?
- How do I store a card on my account?
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Deliveries
- What's your Next Day carriage charge?
- What's the cut-off time for 1-2 days delivery?
- What's the minimum spend for free carriage?
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Returns
- How long have I got to return items?
- What are the costs involved in returning items?
- I've changed my mind. What are the costs involved in returning my items?
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Marketing
- Do you have any marketing materials I could use?
- How do I get high-res images?
- Can I get Point Of Sale materials for my showroom?
Quotes
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A quote is when we discuss pricing with a customer on a specific one-off order enquiry with the potential of offering a discount.
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You can request a quote via email at [email protected] or you can call the team direct on 0800 0890 700.
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The Quotes team will assess each quote request based on several different factors. If appropriate to do so a discount could be agreed off the standard carton rate prices. Please contact our friendly Quotes team on 0800 0890 700 for further information.
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If you call the Quotes team on 0800 0890 700 they'll try their best to quote there and then, if appropriate. If you email them at [email protected] they'll try to respond within one hour.
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Ideally quotes should be redeemed within 30 days of being issued, unless otherwise agreed.
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You'll be provided with a Quote Reference Number, which should then be used to redeem the agreed discounts. You can do this online on the Delivery & Payment Options page by adding the Quote Reference Number in the field marked ‘comments to Customer Service’. You can also call us on 0800 252248 or email [email protected].
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This can be done by checking your invoices or by calling our Customer Service team on 0800 252248.