How can we help?
Most common support topics
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Payments & Credit Control
- Where do I find my customer account code?
- How do I apply for a credit account?
- How do I store a card on my account?
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Deliveries
- What's your Next Day carriage charge?
- What's the cut-off time for 1-2 days delivery?
- What's the minimum spend for free carriage?
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Returns
- How long have I got to return items?
- What are the costs involved in returning items?
- I've changed my mind. What are the costs involved in returning my items?
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Marketing
- Do you have any marketing materials I could use?
- How do I get high-res images?
- Can I get Point Of Sale materials for my showroom?
Your Account
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This can be done online in the My Account section of our website here. Alternatively you can call or email our Customer Services team on 0800 252248 or [email protected].
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You can log into your account and update your personal contact details yourself here, or you can email your old account and new account details to [email protected] and we'll get it sorted for you.
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Please call our Customer Services team on 0800 252248 or email us at [email protected].
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This can be done online by adding additional users to your account here. Alternatively you can call or email our friendly Customer Services team on 0800 252248 or [email protected].
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To apply for an account, please complete a New Enquiry Form or contact Customer Service on 0800 252248 and we'll be happy to help.
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Please call our Customer Services team on 0800 252248 or email us at [email protected]. We may ask you to fill in another New Enquiry Form for our records.
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You can choose to close your account at any time by calling us on 0800 252248. Remember, if you close your PenCarrie account you'll have to pay any outstanding balance on your account immediately.
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Our expert regional teams cover the UK and Ireland, each with an on-the-road and on-the-phone expert, who'll come and see you, speak with you on the phone or via video call. You can find out who your local experts are here.