Latest News & Service Updates

Christmas and New Year opening times

Please plan ahead for the festive season using our Christmas and New Year opening times below. 

Our standard next day latest order-to-despatch leadtimes apply over the festive period. As always, we'll do our best to despatch as many orders as possible on the day they're placed (subject to opening times).

The latest order date for 2024 pricing is Tuesday 31st December* (*please make sure you order by 3pm). Any orders not despatched until we re-open on Thursday 2nd January will be charged at 2025 prices. View the latest Price Lists here.

If you need any support from us during the festive period, our phone lines will be open between 9am and 5pm on Friday 27th December and Monday 30th December 2024.

Updating your 2024 Marketing Studio designs

If you want to use your 2024 Marketing Studio design in 2025, you’ll need to update the following areas:

Images – 2024 images expire on 31st December and these will need updating to 2025 images
Pricing – new pricing will be available for 2025 from the 30th December
Colours – new colours are available for some styles and these will need updating
Any discontinued items – these will need to be removed

See below for instructions on how to make these updates.

We’ve added NEW 2025 templates to the Marketing Studio and you can start customising these now! 

If you do decide not to update your 2024 brochures, we recommend you delete these from your account in Marketing Studio so that no unlicensed images are available.

How do I update to new imagery?

1. Head to Marketing Studio
2. Click ‘Get started’
3. Click ‘My designs’
4. Select the edit icon on the design you want to edit
5. Click on the product you want to edit
6. Select the ‘Photos’ dropdown on the right-hand menu
7. All images shown are the new imagery for 2025
8. Click ‘Done’ at the top of the right-hand menu
9. Follow the above steps for any other products
10. Once finished click ‘Publish changes’ button in the top right of the page

How do I update pricing?

1. Download the new 2025 Price List from the Price Lists page
2. Head to Marketing Studio
3. Click ‘Get started’
4. Click ‘My designs’
5. Select the edit icon on the design you want to edit
6. Click on the product you want to edit
7. Select the ‘Price’ dropdown on the right-hand menu
8. Update the relevant pricing information
9. Click ‘Done’ at the top of the right-hand menu
10. Follow the above steps for any other products
11. Once finished click ‘Publish changes’ button in the top right of the page

How do I update new colours?

1. Head to Marketing Studio
2. Click ‘Get started’
3. Click ‘My designs’
4. Select the edit icon on the design you want to edit
5. Select the first product and select the ‘Colours’ dropdown on the right-hand menu
6. If there are any new colours available for that style they will be at the bottom of the list of colours and won’t be ticked
7. Tick any of the new colours that you want to show
8. Click ‘Done’ at the top of the right-hand menu
9. Follow the above steps for all products
10. Once finished click ‘Publish changes’ button in the top right of the page

How do I update discontinued products?

Discontinued items will either be removed from sale or moved into clearance on the 1st January. Please check the clearance area and update your customised assets as required.

Your updated design is now ready to share!

Important update: The old White Label Website service is retiring – switch to Full Collection Pro!

On the 31st of January the White Label Website service will be retiring, this change is part of our ongoing commitment to provide you with the best tools and services available to make business better.

Why the change?
We’re excited to introduce our fully customisable alternative, Full Collection Pro. A new improved catalogue-website designed to offer a more seamless experience. Find out more about Full Collection Pro here. 

What you need to do?
If you’re a White Label Website user, to ensure a smooth transition and avoid any disruption to your business, we encourage you to switch to Full Collection Pro as soon as possible. Now available with Custom Pricing, enjoy the same great experience with a more intuitive design.

Start customising your Full Collection Pro catalogue-website today!

Important update: Clarifying GOTS accreditation

We’re committed to transparency and tackling greenwashing, along with sharing any misleading information around sustainability. In light of this, we’ve removed the GOTS (Global Organic Textile Standard) certification from our website and from products that previously had this accreditation listed from within our range.  

We’ve been made aware that GOTS have updated their regulations and in order to use and promote the GOTS (Global Organic Textile Standard) certification, all links in the supply chain are required to hold GOTS certification themselves.  

This means distributors, decorators, and sellers offering products with the GOTS (Global Organic Textile Standard) certification aren’t able to promote the standard unless they themselves are also GOTS certified, along with any part of the supply chain before them. 

We’ve fully investigated the matter, and we want to ensure that you’re compliant, so we’d recommend that you also remove GOTS certifications from your offering to avoid any potential challenges. Our goal is to provide you with accurate information so you can do the same for your customers.  

Products that hold the GOTS certification itself are unchanged; they remain the same quality product which was certified at source and manufacture.   

We’ll continue to keep ourselves on top of legislation and rules so that we can update you if important areas of our industry change in the future.  

If you have any questions or need any support on this topic, please don’t hesitate to get in contact with Andrea – [email protected].  

Thank you for your continued support and understanding.  

NEW ‘Pantone’ filter

It’s now easier than ever to find the exact colour you need, with our NEW ‘Pantone’ filter. 

Simply use the ‘Pantone’ filter on all listing pages (category, collection, and brand pages) directly underneath the ‘Colour’ filter to get exact matches on styles. This new filter will be available on our website, Fullcollection.com, and Full Collection Pro catalogue-websites.

With this new filter, you can:  

• Use the quick search bar within the ‘Pantone’ filter: Type in the Pantone code to refine as you type, you’ll still need to select the code from the list to apply the filter. 

• Using ‘Colour’ and ‘Pantone’ filters:  When selecting a Pantone code, the associated colour will automatically be filtered too. 

• Select multiple codes: Scroll through the list of Pantone codes and choose as many as you need. 

The selected Pantone codes will appear as filter tags above the filter section, so you can see what code products are filtered by. 

Order-to-despatch lead times

We're here to support your business and we're despatching online orders placed over the weekend.

Please see the table below for our latest order-to-despatch times.

Please note that despatch times may vary for Bank Holidays. 

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